FAQ’s

What % are your oils?

This is a question we receive A LOT! And the answer we give is related to ensuring we accurately communicate to our customers and remain fully compliant.


You see, the % of CBD in a bottle is incredibly misleading to consumers and we will explain why. Let’s use a 1000mg CBD oil as an example. Now, most people would recognise this as 10% CBD oil. But what SIZE of bottle is the 1000mg of CBD in?!


If you had a 10ml bottle of CBD with 1000mg of CBD oil (the ‘ml’ shows that the CBD oil is suspended in 10ml of carrier oil such as MCT) then you could assume the terminology of 10% CBD Oil. But what happens when the 1000mg of CBD is in a 30ml bottle? If you followed the same rule for assuming the % value of CBD then you would have a 3.3% CBD Oil. But wait! If you had 300mg of CBD in a 10ml bottle then this would also be a 3% CBD oil!


Confusing? Misleading? Yes, yes it is! This is the exact reason we do not display % on our bottles. We display the amount of CBD in ‘mg’ per bottle and we supply enough information on the box (or the labels for our 30ml bottles) so you can determine how much CBD is in a drop and in a serving. This way there is no room for error and you can precisely determine how much CBD you are getting in each bottle to fit with your daily CBD wellness routine.

How long will my product take to arrive?

We state 2 days delivery time but most people receive their product the following day if they order before 2pm on a weekday.


Due to the global scenario we find ourselves in, our fulfilment centre can only staff the warehouse during the week. This means if you order after 2pm on a Friday then it won’t get processed and sent out until Monday. We know this isn’t ideal but we have everything crossed life returns to normal ASAP.

how do i take cbd?

Testing CBD is key to finding out which is the right dose and the right concentration for you. Just because a certain amount worked for someone else, doesn’t necessarily mean the same will be true for you.


Our advice comes directly from internationally respected professionals and regulatory bodies in the CBD industry such as Dr Dani Gordon and the Cannabis Trade Association. 


We see people turning to social media to ask support groups how to integrate CBD into their wellbeing routines and the responses are that a specific concentration worked for person X (often a high concentration and often posted by someone that has their own CBD brand!) It’s good to use this information to gauge the amount of anecdotal evidence in support of your reason for taking CBD, but it is vitally important that people recognise the requirement to work through this advice to determine what is correct for them as an individual.

We advise our community members to keep a diary and to use this diary to note down the amount of CBD, in mg, that they are taking each day. This allows for accurate tracking and means that a new user can look back accurately over time to determine where to go next with their CBD wellbeing journey. All compliant brands will show the amount of CBD in mg, per serving. A serving may be a drop, a pipette or a spray when consuming CBD Oil. If you are unsure, always ask us!


The key area to focus on when introducing CBD into your daily routine is Dosage. You will need to systematically work through a dosage testing procedure to work out which is the correct dose for you and which is the correct concentration of CBD will allow you to cost effectively keep CBD in your daily wellbeing routine (when we say concentration we mean 250mg, 500mg, 1000mg etc.). Due to our varying physiology we need to be aware that our physiological response to a certain dose may differ to those around us.  If you are new to CBD then start on a low concentration (250mg – 500mg) and follow the steps below.


People think that if you take one drop of CBD your reason for taking it will be solved


This usually is not the case and this is why we provide this advice


The following advice is specific to Green Active CBD oils (other brands may label their products differently).

1. When taking CBD for the first time start with the smallest recommended dose. We advise half a pipette up to twice a day which is the equivalent of 3 sprays of the spray cap.

2. Take this dose for 3 days.

3. If you do not receive the desired effect after 3 days then increase your daily dose by 1/4 of a pipette. This means if you were taking half a pipette twice a day, increase it to 1.5 pipettes a day (or 5 sprays of the spray cap).

4. If after a further 4 days of increased daily dosages you are not feeling the desired effects then we advise you to choose a higher concentration of CBD.


For Example: If you purchased the 250mg CBD oil then increase to our 500mg CBD Oil. If you purchased the 500mg CBD oil then increase to 1000mg CBD oil and so on.

Regulatory advice in the UK stipulates that CBD users must not exceed 70mg of CBD per day – This is the maximum daily allowance of CBD recommended by Green Active


5. If you need to purchase a stronger concentration then repeat steps 1-4  once you have received the new concentration of CBD oil and only complete all the steps IF NECESSARY. You will eventually find the level that is right for you (the correct dose of the correct concentration) and that’s the level you should remain.

6. If you are taking the CBD Capsules: Each capsule contains 10mg of CBD. follow the steps above but instead of purchasing a higher concentration (we can’t fit anymore CBD inside them, they’d be too big to swallow!) You simply increase the frequency in which you take them until you receive the desired effect.


REMEMBER it is vitally important to follow this advice and the steps below to ensure CBD has the greatest opportunity to enhance your wellbeing.


  • Bio-availability!  Bio-availability refers to the amount of CBD that actually makes it into your blood stream. If you are taking our CBD oils using the pipette then make sure you hold the oil for as long as possible under your tongue before swallowing. If you are using our handy spray cap then still try to spray under your tongue and hold for as long as possible but remember the dosage is 20% lower in a spray so take more frequently. If you are using our capsules then you just need to swallow as you would any other capsule.

  • Timing! When you ingest CBD oil by placing it under the tongue it usually takes 20 – 40 minutes for a user to feel the effect. When taking the CBD Capsules, this time is increased slightly. Be mindful of when you take CBD in support of why you are taking it. For example, if you are taking CBD for a sleep related reason then the best time to take it is just before bed taking into account the reported times above.  if you need a wellbeing boost half way through the day then it’s better to take your first dose half way through the day!

  • Talk to us! There are 100’s of reasons people are taking CBD and we can help advise you so you can make informed decisions based on your own circumstances. We may not have all the answers but we are resourceful so drop us a line here if you want to chat.

Are your CBD oils vegan friendly?

Yes! Yes they are! We are incredibly proud to offer vegan and vegetarian friendly CBD oils and other products too! In addition to this our hemp is free from pesticides, herbicides and anything GM.

Whats the difference between Cannabis and Hemp?

This is a bit of a misinformed question and has quite a lengthy response to untangle and debunk. There will no doubt be a blog post on it soon but in the meantime, in its simplest formation, we can provide the following to aid in an informed definition for the future:


Hemp is Cannabis! Although hemp will not get you ‘high’. Hemp is a term used to describe a strain of Cannabis Sativa L. which is grown for industrial purposes and has a THC content of less than 0.2% when grown within the UK/EU. Recreational or medicinal cannabis (Marijuana in the US) has a THC content of greater than 0.3% and the plants tend to be grown/engineered to maximise the growth of the flowering bud which contains the greatest concentrations of THC. Conversely, Industrial hemp grows to maximise the length of stems and other attributes which increases its own uses for industrial applications such as textiles, plastic alternatives and parchment.

Is there THC in CBD?

Good question! The answer to this could make the difference between someone passing and failing a drug test for work or experiencing undesired effects. We have all seen countless reports of products containing too much THC or no CBD, and a whole host of variables in between. If you purchase a ‘Full Spectrum’ oil in the UK then this indicates it has all the cannabinoids still present in the oil (or whatever is left over following the extraction process). A full spectrum product will contain THC and in the UK this needs to be less than 0.2% of the total concentration. If a product has over 0.2% and is for sale in the UK then it is a non compliant product and should be removed from sale. If the CBD product is an isolate then it should contain 0% THC. The law in the USA is slightly different as their products can contain up to 0.3% THC. This is an important factor to consider for those shipping in products from the US.


We have worked really hard to help educate people on choosing a compliant brand to guarantee they get an as described product. Check out our blog on compliance and within 5 minutes you will now how to identify and verify 100% trustworthy and compliant brands.

What are Cannabinoids?

The real question should be ‘what are PHYTOcannabinoids?’

A 2017 study into Cannabis Sativa (the herbaceous plant that is harvested to produce CBD) stated there are a total of 565 constituents including 120 phytocannabinoids present in the cannabis plant (Radwan et al., 2017). Phytocannabinoid is a term used to describe a molecule that is synthesised by plants and cannabidiol, or CBD as we all know it, is one of those phytocannabinoids. Another example of a phytocannabinoid is THC which is the compound that creates the ‘high’ in recreational cannabis.

What is the endocannabinoid System?

Whoah! Now you’re asking.

What is our endocannabinoid system? Well, we each have one and it is an on-demand service to keep our bodies operating in a peak state which is referred to as homeostasis. Our endocannabinoid system is believed to have a significant part to play in how our bodies deal with the following:

  • Mood
  • Appetite and energy metabolism
  • Pain
  • Inflammation and other immune system responses
  • Nausea
  • Motor function
  • Liver function
  • Stress
  • Muscle formation

There are a lot of comments and marketing hype around our endocannabinoid system and CBD and we wanted to study it to provide an informative blog post for everyone. The truth is all we found out is that we don’t know much about it! We will be releasing a blog post soon to show you what we found out.

Is CBD right for me?

The simple answer is we don’t know. This could be an essay answer but the fact is that we are all different, we have different and unique physiology which means that we all react differently to all manner of supplements we take. There are oceans of anecdotal evidence to support CBD’s positive effects for a wide range of ailments but there isn’t enough scientific evidence to say with 100% confidence that a certain condition or situation would be improved by taking CBD. Remember it is also non-compliant for companies to state health benefits regarding CBD, so please extra cautious if you come across a company that does.

Green Active has been created to provide honesty, transparency and complete customer satisfaction. To that end we offer a 110% money back guarantee. Yup, you read that right! If you buy a product from us and you are not receiving the benefits you were looking for after 30 days then we will refund you your money and give you an extra 10% back on top! Check out the simple terms here and shop with complete confidence.

Is CBD Legal in the UK?

CBD is legal in the UK! But only if sold as a food supplement.


The Food Supplements Directive 2002/46/EC defines a food supplement as ‘foodstuffs which supplement a normal diet and which are concentrated sources of nutrients or other substances with a nutritional or physical effect’. The CBD industry in the UK is governed by the Food Standards Agency (FSA) and every company selling CBD must hold a valid food hygiene certificate supplied by their local council. A good way to check if a CBD product is following compliance guidelines is to check whether it contains a sentence to the effect of ‘do not substitute for a varied diet’ as this is a requirement in the UK. Check out our blog post on compliance here to make sure you always pick legal and compliant brands.

What is CBD?

CBD is an acronym for cannabidiol. Cannabidiol is a chemical compound from the cannabinoid family that naturally occurs in the cannabis plant. It is one of 108 different types of cannabinoids currently identified in the cannabis plant. One of the best known cannabinoids in the cannabis plant is THC which creates a ‘high’ and is responsible for the cannabis plants previous notoriety. CBD differs from THC as it is non psychoactive meaning it will not create the high. There are wide ranging anecdotal evidence detailing the various benefits of CBD but it remains a largely understudied compound. For a greater insight into CBD, have a quick look at our blog post here.

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